BPO Contact Center Excellence

Making every
interaction count

WOW Customer Experience

At Insight, your business is our business! We offer an array of customer-centric services with the goal of growing your brand, product, or service while providing outstanding customer experience to build a long-time relationship with your client in compliance with industry standards.

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Years of Excellence
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Positions
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Strategic Locations
PR - DR - CO
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About Insight

A legacy of
innovation since 2003

Insight Communications, Corp. (ICOMM), was founded in 2003 as a new service-oriented venture, joining together a group of executives with the purpose of providing World Class Contact Center Services to all businesses in the Caribbean, Latin America, and US Markets.

Insight is today a leading strategic provider of Contact Center Omni-Channel Services & BPO in the Region, with over 1,100 positions located in San Juan, Dominican Republic, and Colombia. Insight's main assets are our experienced management team, multi-locations, state of the art technology including Artificial Intelligence (AI) and Compliance with industry standards (SOC2, PCI, and HIPAA).

Our Value Proposition
Our Services

Comprehensive solutions

Four pillars of excellence driving customer engagement and business growth.

What Sets Us Apart

Our Unique Differentiators

Insight's Customer Centric Strategies and Value Proposition create lifetime value while maximizing our facilities in Puerto Rico, Dominican Republic and Colombia.

Outstanding People

Experienced professionals focused on customer satisfaction and innovative solutions.

Business Intelligence & AI

Journey mapping and planning to design the best relationship strategy.

Industry Compliance

SOC2, PCI, HIPAA and HITRUST CSF certified for maximum security.

Best ROI

Cost-effective solutions and digital channels integration for maximum return.

Multi-Location

Strategic presence across Puerto Rico, Dominican Republic, and Colombia.

Omnichannel CX

Seamless customer experience across all communication channels.

Insight Contact Center Professional
Our Locations

Strategic presence across the Americas

Headquartered in San Juan with offshore operations in Dominican Republic & Colombia. Our multi-location strategy provides flexibility, redundancy, and access to top talent across the region.

Puerto Rico, Dominican Republic, Colombia flags
Compliance & Partners

Trusted Certifications

Ready to get started?

Let us help you transform your customer experience. Get in touch with our team today.

Contact Us