WOW Customer Experience
At Insight, your business is our business! We offer an array of customer-centric services with the goal of growing your brand, product, or service while providing outstanding customer experience to build a long-time relationship with your client in compliance with industry standards.
Insight Communications, Corp. (ICOMM), was founded in 2003 as a new service-oriented venture, joining together a group of executives with the purpose of providing World Class Contact Center Services to all businesses in the Caribbean, Latin America, and US Markets.
Insight is today a leading strategic provider of Contact Center Omni-Channel Services & BPO in the Region, with over 1,100 positions located in San Juan, Dominican Republic, and Colombia. Insight's main assets are our experienced management team, multi-locations, state of the art technology including Artificial Intelligence (AI) and Compliance with industry standards (SOC2, PCI, and HIPAA).
Our Value PropositionFour pillars of excellence driving customer engagement and business growth.
We provide CX Omnichannel services for exceptional customer experiences.
Learn moreOur experts integrate diverse sales channels for more conversion.
Learn moreWe focus on customer operations to process BPO services efficiently.
Learn moreWe implement advanced technology to design the best relationship strategy for all customers.
Learn moreInsight's Customer Centric Strategies and Value Proposition create lifetime value while maximizing our facilities in Puerto Rico, Dominican Republic and Colombia.
Experienced professionals focused on customer satisfaction and innovative solutions.
Journey mapping and planning to design the best relationship strategy.
SOC2, PCI, HIPAA and HITRUST CSF certified for maximum security.
Cost-effective solutions and digital channels integration for maximum return.
Strategic presence across Puerto Rico, Dominican Republic, and Colombia.
Seamless customer experience across all communication channels.
Headquartered in San Juan with offshore operations in Dominican Republic & Colombia. Our multi-location strategy provides flexibility, redundancy, and access to top talent across the region.
Let us help you transform your customer experience. Get in touch with our team today.
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