Your privacy is important to us
Insight maintains privacy protections for client information and customer data as required by law. This policy describes collection practices, information use, and customer rights regarding personally identifiable information shared during business operations, including health-related and credit card data.
Insight’s policy applies to website visitors, application users, employment applicants, and customers in Puerto Rico, Dominican Republic, Colombia, and the United States across all company family entities and services.
Visitors may browse without revealing personal information. IP addresses are logged for cyber-protection but remain unlinked to identifiable data, keeping visitors anonymous. Cookies may be created; however, they don’t track individual activity. Site visitors must acknowledge cookie acceptance before browsing.
“We use cookies to improve user experience and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners.”
Aggregate, non-identifiable visitor information helps improve service design and customer experience.
The site contains links to industry associations, business partners, and social media platforms. Insight isn’t responsible for their privacy practices or content. Visitors should review those sites’ privacy policies independently.
PII includes names, addresses, phone numbers, email addresses, Social Security numbers, driver’s licenses, passport numbers, financial account numbers, and biometric data. Any information identifying individuals, alone or combined, qualifies as sensitive PII requiring protection.
Insight collects information when clients or their customers communicate or use services, including names, contact information, images, voice recordings, voiceprints, reasons for contact, driver’s license numbers, Social Security numbers, and payment information.
Collections may include customer information, financial data, medical information, and demographic information. Information is used to deliver contracted services, address service issues, manage services, protect against fraud, and improve offerings.
Communications may be monitored or recorded for employee training and service improvement. Interactive Voice Recognition systems guide calls; payment collection touch-tone data isn’t retained but transfers to payment processors.
Communications through Facebook Messenger or chat services follow this policy and Insight’s Privacy Program.
Insight doesn’t receive or use third-party information independently. Clients may provide customer data for operational procedures including customer support, payment collection, and marketing campaign calls.
Cookies collect standard internet logs and visitor behavior. Website cookies improve customer experience by maintaining sign-ins, showing site usage, improving experience, and remembering preferences.
The website is primarily informational. The Contact Us page may collect PII; chat conversations are preserved. Visitors remain anonymous unless initiating chat. IP addresses are collected but unlinked to identifiable information. Most browsers allow cookie management through Settings/Internet Options.
Co-sponsored events or sites may share information with co-sponsors; refer to their privacy policies. Insight collects feedback from surveys, event registrations, news subscriptions, and job applications, using information only for stated purposes.
Insight may send you emails about products, services, and promotions from our clients that may be of interest to you. Information from opened emails personalizes content and improves communications. Insight won’t request sensitive information via email.
Except as explained or in customer agreements, Insight doesn’t sell, license, or share identifying information externally without consent. Insight may disclose information for:
Upon merger, acquisition, or asset sale, customer information transfers with the transaction.
Federal “Do Not Call” laws allow phone number registration on the National Do Not Call Registry. Companies may contact existing customers without consulting registries. Remove numbers from Insight’s telemarketing list by calling 787-641-9292.
Marketing emails include unsubscribe instructions. Opt out of postal mailings, door-to-door solicitations, or text marketing by calling 787-641-9292. Text solicitations include “unsubscribe” features.
Insight maintains technical, administrative, and physical safeguards protecting against unauthorized access or disclosure of customer information, Social Security numbers, or credit card data.
Employees receive privacy training. Access to sensitive information requires business need justification. Records are retained only as long as necessary for business, accounting, tax, or legal purposes.
“Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information.”
Incident response plans address unauthorized access. Report security issues to compliance@icommpr.com.
Address: 342 San Luis Street Suite 303, Bechara Industrial Park, San Juan, Puerto Rico 00921. Phone: 787-705-0748
Some sites allow blog discussions, message boards, chat rooms, and social networking. These forums are publicly accessible; posted information may be read, collected, shared, or used by anyone. Posting indicates consent to disclosure.
Consumers may request deletion or forgetting of retained personal information, subject to exceptions. Upon verification and confirmation, Insight deletes information unless exceptions apply.
Insight may deny deletion requests for current customers if compliance requirements, legal obligations, or compatible context practices justify retention.
Health Insurance Portability and Accountability Act of 1996 implements rules for protected health information use, storage, transmission, and disclosure.
Health Information Technology for Economic and Clinical Health Act of 2009 promotes meaningful health information technology adoption.
Standards for Individually Identifiable Health Information Privacy and Electronic Protected Health Information Security follow 45 C.F.R. Parts 160 and 164.
Insight reserves modification rights; check periodically for updates. If information use changes materially from collection time, appropriate notice and opt-out mechanisms will be provided.
342 San Luis Street Suite 303, Bechara Industrial Park, San Juan, Puerto Rico 00921
compliance@icommpr.com | Phone: 787-705-0748
Submit written complaints to:
U.S. Department of Health and Human Services
200 Independence Avenue S.W., Room 509F HHH Building
Washington, D.C. 20201