Speech Analytics

Overview

Powerful digital tools for valuable insights

Get valuable insights through powerful advanced digital tools. AI speech analytics can be used to analyze conversations from a variety of sources, including phone calls, live chat, and social media. This allows you to get a holistic view of customer interactions and identify areas where you can improve.

Use Cases

Track customer satisfaction
Identify common complaints
Personalize customer support messages
Automate customer service tasks like FAQs

Our Capabilities

Analytics Solutions

Comprehensive analytics services to transform data into actionable intelligence.

Advanced Analytics

Improve the overall efficiency of your business with the integration of AI and machine learning tools to find the best results, predict outcomes, and implement automated processes through deeper insights generated by intelligent technology.

Real-time & Near analytics
Predictive analytics
Prescriptive analytics
Augmented analytics
NLP & speech analytics

Business Insights

Know your business and empower your team! Improve the overall aspects of your company by integrating engineering intelligence to manage operational procedures.

Business analytics
Data warehousing
BI reporting analytics
Self-service analytics

Better Marketing Approach

We will help you build successful marketing strategies depending on customers' needs and business requirements.

Campaign insights
Channel performance analytics
Demographic and psychographics analysis
A/B Testing
Social and brand analytics

Know Your Customer

Shape the customer journey for a better experience by analyzing clients' insights and loyalty data.

Business Operations Enhancement

Optimize your operational processes through data analysis and performance metrics.

Performance analytics
People analytics
Resource optimization
Contact center analytics
Content analytics
Channel optimization

Compliance and Risk Analytics

Create the security your customer needs! Identify risks promptly with our compliance and risk analytics technology.

Collections
Credit risk
Payment integrity
Fraud analytics
Anti-money laundering